Privacy Policy
Last updated: 18 April 2026
1. Who We Are
Brisbane Smoke Alarms & Compliance (ABN 57 161 449 086) operates from Brisbane, Queensland. We provide smoke alarm installation, upgrades, compliance inspections, testing and maintenance services across the Brisbane Bayside and Redlands regions.
When we refer to “we”, “us” or “our”, we mean Brisbane Smoke Alarms & Compliance. When we refer to “you” or “your”, we mean you as a user of our website or customer of our services.
2. What Information We Collect
We may collect the following personal information:
- Contact details — name, email address, phone number, property address
- Property information — property type, number of bedrooms, existing alarm details
- Quote and booking details — service requested, preferred dates and times
- Payment information — processed securely through our payment provider; we do not store card details
- Website usage data — IP address, browser type, pages visited, collected via cookies and analytics
3. How We Collect Information
We collect information when you:
- Submit a quote request or contact form on our website
- Call or email us directly
- Book a service appointment
- Browse our website (via cookies and analytics tools)
- Leave a review or testimonial
4. How We Use Your Information
We use your personal information to:
- Provide quotes and respond to enquiries
- Schedule and complete smoke alarm services at your property
- Issue compliance certificates
- Process payments and send invoices
- Send appointment confirmations and reminders
- Improve our website and services
- Comply with QLD legislation and record-keeping requirements
We will not send you marketing emails unless you opt in. You can unsubscribe at any time.
5. How We Share Your Information
We do not sell or rent your personal information. We may share your information with:
- Our team — electricians and staff who need it to complete your service
- Property managers or agents — only when you have authorised us to provide compliance certificates to a third party
- Service providers — payment processors, email and scheduling tools that help us run the business
- Legal authorities — if required by law or to protect our rights
6. Cookies & Analytics
Our website uses cookies and Bing Analytics to understand how visitors use the site. This data is anonymised and helps us improve the user experience. You can disable cookies in your browser settings at any time.
7. Data Security
We take reasonable steps to protect your personal information from unauthorised access, loss or misuse. Our website uses SSL encryption. Payment processing is handled by PCI-compliant third-party providers.
8. Your Rights
Under the Australian Privacy Act 1988, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information (subject to legal obligations)
- Withdraw consent for marketing communications
To exercise any of these rights, contact us at info@brisbanesmokealarmcompliance.com.au.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to read their privacy policies.
10. Changes to This Policy
We may update this privacy policy from time to time. Changes will be posted on this page with an updated date. Continued use of our website constitutes acceptance of the updated policy.
11. Contact Us
If you have questions about this privacy policy or how we handle your information:
Brisbane Smoke Alarms & Compliance
📧 info@brisbanesmokealarmcompliance.com.au
📞 0448 316 304
📍 Brisbane, Queensland